How to reset your password in Workday

For questions about the below

Pay - contact Payroll at 352-334-5057 or email:  citypr@ci.gainesville.fl.us.

Benefits - contact Risk Management at 352-334-5045 or email DG_RiskBenefits@cityofgainesville.org

Website Link: Risk Management Department

Employment -  contact Human Resources at 352-334-5077 or email hr@gainesvillefl.gov 

Website Link: Human Resources Department

Help! - submit a Workday ticket by clicking here: Workday for Retirees and Non-City Email Users or 352-393-7903

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Note: Individual users’ security profiles control the visibility of sensitive information. Therefore, you may not have access to (all) the information within this Job Aid. Remember that some changes may require the approval of an HR Partner or other area to complete the process. 

  • Log in to your Workday account.
  • Click the global navigation Menu icon at the top left home page to access applications and shortcuts. The Search Box at the middle of the home page makes it easy to search people, tasks, reports, and business data you would like to navigate to.

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If you forget your password this is the best way to resolve the issue

Steps

1. Click on Workday Native Authorization

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2. Click on forget password

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3. You will see this interface

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4. Put in your Username: 10-digit Workday ID i.e.  0000012345

5. Put in the personal email the City of Gainesville has on file

6. Click submit

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 NOTE:  If either one of these is incorrect it will not send an email so may need to call the help desk at 352-393-1111

7. Open your personal email and get the email

8. Open the link which allows you to put in a new password

a.     Your new password cannot be the same as your current or temporary password or user name.

b.     Your new password must have at least 8 characters.

c.      Your new password must contain at least one upper case letter, at least one lower case letter, at least one number (0-9), and at least one special character from this list: f!"#$%&'()*+,-./:;=>?@[\]^_`{|}~

d.     Your new password cannot be the same as your last four (4) passwords.